Returns & Refunds

We want you to feel confident shopping with RasArá. If there’s a problem with your order, contact us through the website’s Contact page and include your order number.

Returns

You may request a return within 14 calendar days of delivery if the product is unopened, unused, in its original packaging, and has its original hygiene seal intact. Please contact us for return instructions before sending the product back.

For hygiene reasons, opened or used products aren’t eligible for change-of-mind returns. This does not apply to items that are damaged, incorrect, defective, or not as described, or limit any rights you have under applicable law.

Customers pay return shipping for change-of-mind returns. RasArá covers return shipping for items that arrived damaged, were sent incorrectly, or are confirmed defective.

Damaged, incorrect, or defective items

Contact us as soon as possible after delivery. Include your order number and, if you can, photos of the item and packaging. We’ll review the issue and arrange an appropriate resolution, such as a replacement or refund.

Skin sensitivity

If you experience irritation, stop using the product and contact us with the product name, order number, and batch or lot number. We’ll review your concern and help with next steps.

Refunds

After an eligible return is received and approved, we’ll issue your refund to the original payment method within 5 business days. Your bank or payment provider may take additional time to post it.

Original shipping charges aren’t refunded for change-of-mind returns, unless required by law. If the return is due to an issue with the item or our fulfilment, we’ll refund applicable shipping charges.

Order cancellations and shipping delays

Contact us as soon as possible to cancel an order that hasn’t shipped. If we can’t ship within the time stated at checkout, we’ll notify you and offer the option to accept a delay or cancel for a refund, as required by law.